Frequently Asked Questions
Choose Category :
 OR
Search the FAQ:

Non Members FAQ

Non members FAQ
  1. What is the address, phone number and business hours of New Phoenix Rising?
  2. This is my first time taking BioLumina or Spirulina. How much should I start out taking?
  3. Can I take too much BioLumina?
  4. What are your shipping charges?
  5. What is the meaning behind the name Biolumina ? Is there an exact breakdown of every ingredient in the spirulina and amount of each in one tablespoon? Should I freeze my BioLumina?
  6. What is the shelf life of BioLumina?
  7. Where is BioLumina grown?
  8. What happens if I take more at the very start of using this product?
  9. What is a "cleansing symptom"?
  10. Is BioLumina safe for children? How about pregnant mothers?
  11. What type of a compensation plan does New Phoenix Rising use?
  12. How do I cancel my Autoship?
  13. What is Quantum Infusion?
  14. How soon will my package ship once I order?
  15. What is your refund Policy?
QUESTIONS & ANSWERS
1. What is the address, phone number and business hours of New Phoenix Rising?
Answer: Mailing Address:
New Phoenix Rising
PO BOX 1555
Felton, CA 95018

Street Address:
New Phoenix Rising
6060 Graham Hill Road, Suites A & B
Felton, CA 95018

Phone number:
Toll Free: 877-877-5616

Business Hours:
9:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday except holidays.

^TOP

2. This is my first time taking BioLumina or Spirulina. How much should I start out taking?
Answer: BioLumina is a powerful, detoxifying food and for those who have not tried it before, we recommend (as it states on the jar label), starting out with 1/4 to 1/2 teaspoon daily moving quickly to one tablespoon daily as your body adjusts to the super nutrition. If you are using the tablets, begin with 2 to 3 tablets moving quickly to 6 or more tablets per day.

^TOP

3. Can I take too much BioLumina?
Answer: Spirulina is a food and like any food, a person can eat more than they need. That said, there have been many studies on toxicity with Spirulina and no toxic levels have ever been found. There is no danger of overdose any more than there is a danger of overdose with carrots. Further, Spirulina has been eaten in Africa and Central America by Indiginous People for hundreds, perhaps thousands of years.

^TOP

4. What are your shipping charges?
Answer: Here are our shipping rates:
US: $5 + 5%
Canada: < $150 = $5 + 10% $150 and up = $10 + 10%
All other International: $10 + 20%

^TOP

5. What is the meaning behind the name Biolumina ? Is there an exact breakdown of every ingredient in the spirulina and amount of each in one tablespoon? Should I freeze my BioLumina?
Answer: BioLumina: Bio means life; Lumina means light. The idea is that this food is a life enhancing food which
transmits light on multiple levels, which is the basis of life.
Spirulina is a crop and as such, varies from one batch to another. It is a whole food that has nothing added to it. The vitamins, minerals, EFA''s, pigments, etc., which it naturally contains are not added but in a state that is highly bio-available to and very efficient for the body. That said, the Spirulina we use to make BioLumina is by far the most nutrient dense available. Many websites list values for the various nutrients found naturally in Spirulina including this website. These Reports are average amounts. Our report was done by the united Nations and can be found on the bottom of the "Spirulina" page in the "Product" section of the website and is called "Chemical Analysis." The values listed are a bit low as compared to BioLumina and the Phycocyanin is not even listed as the researchers who did the analysis did not understand the value of it.

Although it will not hurt you, we don''t recommend freezing Spirulina since it is a live food in a dormant state. It is best
eaten uncooked and unfrozen. There is no "right time" of day to take Spirulina just as there is no right time
to eat spinach. Many people prefer it in the morning to start their day. Once a day is better than no times
per day for sure! It can be taken 2 or 3 times per day if that is convenient for you. BioLumina does not conflict with other foods or supplements.

^TOP

6. What is the shelf life of BioLumina?
Answer: BioLumina, as is true for all high quality, pure Spirulina products, has an almost unbelievable shelf life. This is one reason why it is so perfect for long term food storage. Another is the incredible amount of nutrition in it. Most companies list the shelf life of their Spirulina products as anywhere from 4 to 10 years. It will actually last much longer than that. We have Spirulina which is well over 15 years old which is perfectly safe to eat. The main reason for even listing a shelf life for Spirulina is because after 4 to 10 years, it will not have the same amounts of various nutrients that were present at the start, not because it has "gone bad." The nutrients which degrade the most will be the antioxidants like the Phycocyanin for example. The best way to preserve the Spirulina is to store it in a dark, dry, cool or room temperature location. The worst thing to do is allow it to get wet. It does not need to be refrigerated and should not be frozen as this will actually kill it! When Spirulina is dried by the best method (low temperature spray drying) it goes into a dormant state and is still alive. Freeze drying actually kills it and while some say that it is just as good, they simply do not know what they are talking about. Many assumptions and rules about other foods do not apply to Spirulina, including food combining rules. But that is another topic!

^TOP

7. Where is BioLumina grown?
Answer: BioLumina is grown at one of the largest and oldest Spirulina farms in the world right here in California!

^TOP

8. What happens if I take more at the very start of using this product?
Answer: Most likely you will just feel great, but as a precaution, we suggest starting out slowly at first because we have noticed that a few first time customers experience "cleansing symptoms" if they start out with a larger serving size on the first time.

^TOP

9. What is a "cleansing symptom"?
Answer: A cleansing symptom can manifest in a number of ways. If you have ever gone on a fast, you may have experienced certain symptoms which indicate that your body is in a process of ridding itself of stored toxins. Some cleansing symptoms may include headache, skin rash or upset stomach. This cleansing is a good thing and is usually quite temporary but can be uncomfortable. It is good to rid the body of toxins. We want to make sure that you have the most plesant experience possible. If you start out gradually, then chances are your body will still cleanse but you may not notice any symptoms. For the vast majority of people, cleansing symptoms are not an issue. Most people just start feeling better than they felt before they started in a short time.

^TOP

10. Is BioLumina safe for children? How about pregnant mothers?
Answer: Absolutely! Children of all ages as well as pregnant moms can safely use BioLumina without fear of any harm. We know of many mothers who have consumed Enhanced Spirulina throughout their pregnancies and even newborns who have eaten it with very positive results. Our own children and grandchildren have eaten it and they are all healthy, intelligent (and handsome!), people.

^TOP

11. What type of a compensation plan does New Phoenix Rising use?
Answer: A Unilevel compensation Plan. What is unique to the New Phoenix Rising Compensation plan is the Social Change Bonuses. These bonuses empower our members to make a positive contribution to their communities.

^TOP

12. How do I cancel my Autoship?
Answer: 1. Log into your Virtual Office
2. Scroll down the page to the lower right hand window and click on "Edit Autoship"
3. A popup window opens
4. Change the number of items in the lower field of the popup to "0" (zero)
5. Click on the "Update" button
6. The Autoship is now turned off. You may now close the popup and return to the main page of your Virtual Office
7. To make sure that you did it right, refresh the main page and the Autoship details should now be updated on the main page too.
Being on Autoship is NOT a requirement to receive bonuses. You can place your order manually and still earn the same as if you were on Autoship!

^TOP

13. What is Quantum Infusion?
Answer: The technology used in Quantum Infusion™ is a breakthrough in quantum radio-physics and is the result of many decades of work by leading scientists in Russia and the U.S.A. It is a technology for generating Subtle Energy through the use of a tunable plasma-based computerized generator that utilizes specific plasma configurations manipulated by electrical and magnetic fields. It is able to emit, store, amplify, reproduce and infuse Subtle Energy patterns with qualities described by Traditional Chinese Medicine as the Five Elements (Water, Wood, Fire, Earth and Metal).

Today, computers are used to generate complex calculations at the click of a mouse. The manipulation of electrical impulses which we call software, which in turn acts on the hardware, is a good analogy for how Quantum Infusion™ works in the body. In the human body, the software which governs the physical effects is the energetic body while the electrical impulses are the non-electromagnetic (or Quantum) energy referred to as Subtle Energy. Subtle Energy influences the body’s energetic system and as a consequence the functioning of the physical body. Some scientists today believe that Subtle Energy is actually Dark Energy or perhaps its yet to be discovered relative Dark Light.

The set of frequencies currently infused in BioLumina® are specifically chosen to work well with the high grade Spirulina in BioLumina® and to be as universally beneficial to as many body types as possible. This formulation of energy patterns works with the subtle energy system to support the body’s natural ability to develop structural strength and physical balance and to create a stable and powerful inner core like the trunk of a tree with its roots deep in the ground. It can be effective for everyone, from the professional athlete to the weekend warrior to people who suffer from physical stability issues. It supports the body’s natural ability to boost endurance, reduce recovery time and fuel the deep reserve needed to cope with stressful energies.

^TOP

14. How soon will my package ship once I order?
Answer: We ship daily, Monday through Friday. Orders placed before noon (Pacific Time) ship the same day unless there is an issue with the order (e.g., your credit card did not clear, etc.,.). Orders placed after noon ship either the same day or the next day, depending on the volume of orders that day. Orders placed over the weekend ship on Monday. We ship all orders via USPS Priority Mail. They generally arrive within 3 days of being shipped and we send out an email from our shipping department confirming that your order was sent with tracking information included.

^TOP

15. What is your refund Policy?
Answer: We have two refund policies; one for our Retail Customers and one for our Distributors. For Retail Customers, we offer a 60 day 100% money back guaranty (minus shipping) on all BioLumina purchased directly from New Phoenix Rising.

For Distributors, product can be returned within 60 days of purchase with the following conditions:
1. The jars are unopened and in good, re-sellable condition.
2. The return is pre-arranged through a phone call to our toll free number.
3. All bonuses paid (if any) will be deducted from the refund.
4. A 10% re-stock fee will also be deducted from the refund.

^TOP

^ TOP ^